The Novalé Podcast: Behind the Bathrooms

04: Quality Assurance & Compliance with Bryan Dunlop

November 9, 2020

To delivery quality consistently and safely, you need someone to check all the processes to ensure the system is working. Whether that's mitigating risk in a pre-worksite audit, keeping up with new regulations or undergoing ISO accreditation, quality assurance & compliance is the role that will keep your business up to standard and running optimally.

Join Ben Le with our first podcast guest Bryan Dunlop from Novalé Bathrooms discussing QA & Compliance.


Episode Notes:

- Intro:

- Bryan's beginnings in carpentry, estimation and home building;

- Transition into bathroom renovations;

- The role of quality assurance and compliance;

- The day-day operations of the role;

- Main challenges of the role - getting people to buy-in, positives over the negatives;

- Having high-performance standards & ISO accreditation;

- QA & Compliance in the industry;

- How to be quality assured and compliant in an unregulated industry;

- Regulations and frameworks;

- Major regulatory bodies;

- Keeping up with regulations;

- QA and Compliance in Novalé & expectations;

- Impact of high performance standards in Novalé;

- Getting team to buy-in;

- Business licensing and insurance;

- Subcontractor or Employee? How to distinguish and choose;

- ISO Accreditation;

- How can new businesses improve their QA & Compliance?

- Final words;

- Outro.

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